Privacy Policy

Information We Collect

At Virtual Desk Assist LLC, we collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

• Personal information (name, email address, phone number)
• Business information (company name, industry, team size)
• Technical information (IP addresses, browser type, usage data)
• Payment information (processed securely through third-party providers)

We may also collect your date of birth, identity documents, a selfie for comparison, and proof of address for verification purposes, and your phone number when you choose to receive SMS updates related to your application or account.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our virtual workspace services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends and usage patterns
• Verify your identity and eligibility to work (using date of birth and, if required, identity documents), including fraud prevention and compliance with applicable laws and platform policies
• Send SMS notifications related to your application, interview scheduling, account verification, equipment updates, or urgent service messages. We will not send marketing or promotional SMS without your separate explicit consent

We process personal data based on your consent (e.g., SMS and KYC), performance of a contract or steps prior to entering into a contract (recruitment and onboarding), and our legitimate interests (service security and abuse prevention).

Identity Verification (KYC)

As part of our onboarding process, we may require candidates to complete identity verification. This may include submitting a copy of a government-issued ID, a selfie for comparison, and proof of address. These materials are used strictly for verification and compliance, stored securely, and are not used for unrelated purposes.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• With service providers who assist in our operations
• With trusted service providers who support our operations (e.g., identity verification providers, applicant tracking systems, and shipping carriers) under appropriate data processing agreements
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

Your SMS consent and phone number are never sold or shared with third parties or affiliates, except as necessary to deliver SMS through our communication providers.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication measures
• Employee training on data protection practices

Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request a copy of your data
• Request deletion of your verification documents after the hiring process is complete, unless retention is required by law

You may opt out of SMS messages at any time by replying STOP to any message, or request assistance by replying HELP. Once you opt out, we will no longer send SMS unless you re-subscribe.

To exercise your rights, contact us at privacy@workko.com or info@workko.com. We may request information to verify your identity before fulfilling your request.

Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our service. You can control cookies through your browser settings.

Data Retention

We retain applicant records only as long as necessary for recruitment and compliance purposes. Verification documents (e.g., ID copies, selfies, proof of address) are retained for up to 24 months after the process concludes or engagement ends, unless a longer retention period is required by law or to resolve disputes. After that, data is securely deleted.

Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18.

International Data Transfers

We may process and store information in the United States. If you are accessing the Services from outside the U.S., your information may be transferred to and processed in the U.S. where data protection laws may differ from those in your jurisdiction.

SMS Communications & Legal Compliance

Message and data rates may apply according to your mobile carrier. Virtual Desk Assist LLC is not responsible for carrier charges.

We comply with applicable laws governing SMS communications, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

SMS communications are only sent on the basis of your explicit consent.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: